>Airtime Purchase (Self) - *426*amount#.
>Funds Transfer (Within & Outside DB) - *426*Amount*Account Number#.
What happens when I lose my phone?.
Please contact the Bank immediately to deactivate you from the service. Calling Diamond Bank Contact Centre on 0700 300 0000 or email to enquiries@diamondbank.com
Why am I locked out?
You would be locked out from this service if you enter a wrong PIN three times. Please visit the nearest Diamond Bank branch for assistance.
What is my transaction limit using this service?
The maximum daily transfer limit (combination of Intra-bank and Interbank) is N20,000 (Twenty thousand naira only). This limit cannot be increased at the moment. Daily maximum limit on Airtime top –up is N3,000(Three thousand naira).
Is the service secure?
Security for customers is always Diamond Bank’s top priority, to conclude a transaction you require a PIN which is known only known by you.
How long does a session last?
The service session lasts for 2 minutes, however times outs for after 20 seconds of inactivity, this means you have to conclude each transaction within 2 minutes.
Can I use this service when I am overseas?.
Yes, as long as you are roaming your registered mobile number.
Is this service available 24 hours?
Yes
Can I use this service on any device?
Yes. An internet connection is not required to use this service.
Who can use this service?
All Individual account holders with phone numbers registered with the Bank. Customers must be registered with any of the mobile network operators-MTN, GLO, Airtel or Etisalat. All individual accounts. (Joint, corporate, and multiple signatory accounts are not eligible for this service).
